Öz
Communication and culture are most often
studied independently in many fields. In
contrast to other fields, communication scholars place communication at the
center of analysis and view it as both creator and manifestation of
culture. In this line of thought,
culture and cultural change in any organization can be analyzed based on the communication
practices and choices of people in that organization. The central purpose of
this study is to examine the cultural change in a large
police department (Newark Police Department) after the implementation of a popular planned organizational change
model known as Compstat, which has been implemented by numerous police
organizations in the USA over the last decade. For this purpose, 26 interviews
were conducted with police officers. In addition, the main components of this
model, Compstat meetings, were observed for six months to examine manifestation
of cultural change in the communication practices. The study revealed that
there is certainly a cultural change in this police department after the
implementation of Compstat model. While accountability, information sharing,
‘can do mentality’ and flexibility seem to be emerging values in this
organization, the claims of Compstat to bring creativity, innovation, risk
taking and organizational learning were not observed at the desired level. Design of communication in the Compstat
meetings should be reconsidered to bring a genuine, meaningful dialogue that
allows for the development required for organizational learning, creativity,
and innovation.
Anahtar Kelimeler
Communication culture cultural change organizational change Compstat
Kaynakça
- Bratton, W. and Knobler, P. (1998). Turnaround: How America’s top cop reversed the crime epidemic. New York: Random House.
- Brown, A. D. and Starkey, K. (1994). The effects of organizational culture on communication and information. Journal of Management Studies, 31, 808-827.
- Cameron, K. S. & Quinn, R. E. (1999). Diagnosing and changing organizational culture. NJ: Upper Saddle River.
- Chan, J. (1996). Changing police culture. British Journal of Criminology, 36, 109-134.
- Davies, A. and Thomas, R. (2003). Talking cop: Discourses of change and policing identities. Public Administration, 81, 681-699.
- Dawson, P. (1994). Organizational change: A processual approach. London: PCP.
- Eilam, G. and Shamir, B. (2005). Organizational change and self-concept threats: A theoretical perspective and a case study. The Journal of Applied Behavioral Science, 41, 399-421.
- Eisenberg, E. M., Goodall, H. L. and Trethewey, A. (2006). Organizational communication: Balancing creativity and constraint.5th ed. New York: St Martin’s Press.
- Hofstede, G. and Hofstede G. J. (2005). Cultures and organizations. Software of the mind. New York: McGraw Hill.
- Hofstede, G. (1980). Motivation, leadership, and organization: Do American theories apply abroad? Organizational Dynamics, Summer, 14-42.
- Jermier, J. M. and Berkes, L.J. ( 1979). Leadership behavior in a police command bureaucracy: A closer look at the quasi-military model. Administrative Science Quarterly, 24, 1-23.
- Manning, P. K. (1977). Police work: The social organization of policing (2nd ed.). Prospects Heights, IL; Waveland Press, Inc.
- Mansell, R. (1996). Communication by design. In R. Marsell & R. Silverstone (Eds.), Communication by design: The politics of information and communication technologies (p. 15-43). New York: Oxford University Press.
- Martin, J. (1992). Cultures in organization. New York: Oxford University Press.
- Ogbonna, E. and Harris, L.C. (2002a). Managing organizational culture: Insights from the hospitality industry. Human Resource Management Journal, 12, 33-53.
- Ogbonna, E. and Harris, L.C. (2002b). Organizational culture: A ten year, two-phase study of change in the UK food retailing sector. Journal of Management Studies, 39, 673-706.
- Ogbonna, E. and Wilkinson, B. (2003). The false promise of organizational culture change: A case study of middle managers in grocery retailing. Journal of Management Studies, 40, 1151-1178.
- O’Connell P. E. and Straub F. (2007). Performance-Based management for police organizations. Illinois: Waveland Press, Inc.
- Pacanowsky, M. and O'Donnell-Trujillo, N. (1983). Organizational communication as cultural performance. Communication Monographs, 50, 127-147.
- Peters, T. J. and Waterman, R. H. (1982). In Search of Excellence. New York: Harper and Row.
- Raymond, W. (1976). Culture in keywords. London: Fontana.
- Ruben, B. D. and Stewart, L. P. (2005). Communication and human behavior (5th edition). Allyn & Bacon.
- Ruben, B. D. (2009). Understanding, planning and leading organizational change: Core concepts and strategies. Washington, DC: National Association of College and University Business Officers
- Schein, E. H. (1985). Organizational culture and leadership. San Francisco: Jossey-Bass.
- Schein, E. (1992). Organizational Culture and Leadership. Jossey-Bass, San Francisco, CA.
- Scott, W.R. (1998). Organizations: Rational, natural, and open systems. Upper Saddle River, NJ: Prentice Hall.
- Smircich, L. (1983). Concepts of culture and organizational analysis. Administrative Science Quarterly, 28, 339-358.
- Strauss, A. L. and Corbin, J. M. (1998). Basics of qualitative research: Techniques and procedures for developing grounded theory (2nd ed.). Thousand Oaks, CA: Sage.
- Tayep, M. (1994). Organizations and national culture: Methodology considered. Organization Studies, 15, 429-445.
- Thayer, L. (1988). On communication: Essays in understanding. New Jersey: Ablex Publishing Corporation.
- Vito, G. F., Walsh, W. F. and Kunselman, J. (2005). Compstat: The manager’s perspective. International Journal of Police Science and Management, 7, 187-196.
- Walker, R. (Ed). (1985). Applied qualitative research. Aldershot, UK: Gower.
- Weick, K. E. (1979). The social psychology of organizing (2nd ed.). New York: McGraw-Hill, Inc. Witherspoon, P. D. (1997). Communicating leadership: An organizational perspective. Boston: Allyn and Bacon.
Öz
Kaynakça
- Bratton, W. and Knobler, P. (1998). Turnaround: How America’s top cop reversed the crime epidemic. New York: Random House.
- Brown, A. D. and Starkey, K. (1994). The effects of organizational culture on communication and information. Journal of Management Studies, 31, 808-827.
- Cameron, K. S. & Quinn, R. E. (1999). Diagnosing and changing organizational culture. NJ: Upper Saddle River.
- Chan, J. (1996). Changing police culture. British Journal of Criminology, 36, 109-134.
- Davies, A. and Thomas, R. (2003). Talking cop: Discourses of change and policing identities. Public Administration, 81, 681-699.
- Dawson, P. (1994). Organizational change: A processual approach. London: PCP.
- Eilam, G. and Shamir, B. (2005). Organizational change and self-concept threats: A theoretical perspective and a case study. The Journal of Applied Behavioral Science, 41, 399-421.
- Eisenberg, E. M., Goodall, H. L. and Trethewey, A. (2006). Organizational communication: Balancing creativity and constraint.5th ed. New York: St Martin’s Press.
- Hofstede, G. and Hofstede G. J. (2005). Cultures and organizations. Software of the mind. New York: McGraw Hill.
- Hofstede, G. (1980). Motivation, leadership, and organization: Do American theories apply abroad? Organizational Dynamics, Summer, 14-42.
- Jermier, J. M. and Berkes, L.J. ( 1979). Leadership behavior in a police command bureaucracy: A closer look at the quasi-military model. Administrative Science Quarterly, 24, 1-23.
- Manning, P. K. (1977). Police work: The social organization of policing (2nd ed.). Prospects Heights, IL; Waveland Press, Inc.
- Mansell, R. (1996). Communication by design. In R. Marsell & R. Silverstone (Eds.), Communication by design: The politics of information and communication technologies (p. 15-43). New York: Oxford University Press.
- Martin, J. (1992). Cultures in organization. New York: Oxford University Press.
- Ogbonna, E. and Harris, L.C. (2002a). Managing organizational culture: Insights from the hospitality industry. Human Resource Management Journal, 12, 33-53.
- Ogbonna, E. and Harris, L.C. (2002b). Organizational culture: A ten year, two-phase study of change in the UK food retailing sector. Journal of Management Studies, 39, 673-706.
- Ogbonna, E. and Wilkinson, B. (2003). The false promise of organizational culture change: A case study of middle managers in grocery retailing. Journal of Management Studies, 40, 1151-1178.
- O’Connell P. E. and Straub F. (2007). Performance-Based management for police organizations. Illinois: Waveland Press, Inc.
- Pacanowsky, M. and O'Donnell-Trujillo, N. (1983). Organizational communication as cultural performance. Communication Monographs, 50, 127-147.
- Peters, T. J. and Waterman, R. H. (1982). In Search of Excellence. New York: Harper and Row.
- Raymond, W. (1976). Culture in keywords. London: Fontana.
- Ruben, B. D. and Stewart, L. P. (2005). Communication and human behavior (5th edition). Allyn & Bacon.
- Ruben, B. D. (2009). Understanding, planning and leading organizational change: Core concepts and strategies. Washington, DC: National Association of College and University Business Officers
- Schein, E. H. (1985). Organizational culture and leadership. San Francisco: Jossey-Bass.
- Schein, E. (1992). Organizational Culture and Leadership. Jossey-Bass, San Francisco, CA.
- Scott, W.R. (1998). Organizations: Rational, natural, and open systems. Upper Saddle River, NJ: Prentice Hall.
- Smircich, L. (1983). Concepts of culture and organizational analysis. Administrative Science Quarterly, 28, 339-358.
- Strauss, A. L. and Corbin, J. M. (1998). Basics of qualitative research: Techniques and procedures for developing grounded theory (2nd ed.). Thousand Oaks, CA: Sage.
- Tayep, M. (1994). Organizations and national culture: Methodology considered. Organization Studies, 15, 429-445.
- Thayer, L. (1988). On communication: Essays in understanding. New Jersey: Ablex Publishing Corporation.
- Vito, G. F., Walsh, W. F. and Kunselman, J. (2005). Compstat: The manager’s perspective. International Journal of Police Science and Management, 7, 187-196.
- Walker, R. (Ed). (1985). Applied qualitative research. Aldershot, UK: Gower.
- Weick, K. E. (1979). The social psychology of organizing (2nd ed.). New York: McGraw-Hill, Inc. Witherspoon, P. D. (1997). Communicating leadership: An organizational perspective. Boston: Allyn and Bacon.
Ayrıntılar
| Birincil Dil | İngilizce |
|---|---|
| Bölüm | Makaleler |
| Yazarlar | |
| Yayımlanma Tarihi | 24 Haziran 2019 |
| Gönderilme Tarihi | 23 Aralık 2018 |
| Yayımlandığı Sayı | Yıl 2019Cilt: 1 Sayı: 2 |
